How Do I Unbox My Mattress?
With two people, carry the box to a clutter free area you intend to use the mattress.
Lay the box on its side, open, and pull the mattress out.
Firmly pull the plastic from the corner of your mattress and watch your mattress unroll.
Carefully place your mattress on the floor or on a solid or slatted foundation. Gently move remaining plastic.
Watch as your mattress expands. Any wrinkles and harmless order will soon dissipate.
In just a few minutes, your mattress will be ready to sleep on! It will take a few days to adjust to your new mattress.
What shipping methods are available?
We offer free, safe no-contact delivery with every order within the continental United States. Orders usually deliver within 3-9 business days with our carrier UPS.
* Additional shipping fees apply to AK and HI.
How long will it take to get my order?
This will vary by shipping location; once you place your order, you can track it on our website to stay updated on the expected arrival date.
Do you ship internationally?
No, we only ship within the United States at this time.
What payment methods are accepted?
We accept all major credit and debit cards.
Is buying online safe?
Yes, our online buying process is guaranteed safe to ensure your personal information is protected.
Orders and Returns
How do I place an order?
Simply visit us online here (dearsleep.com) to shop our products, choose your size, and place your item(s) in your cart. From here, you can complete our safe online checkout process to complete the process.
Do I need an account to place an order?
While we do not require you to create an account, it is recommended as the best way to keep track of your order when visiting our website.
How do I track my order?
From the Shop menu on dearsleep.com, choose Order Tracking. Then, enter your Order ID and Billing Email for tracking information.