FAQs

How Do I Unbox My Mattress?

1. Unbox
Illustration of two people carefully lifting shipping box.

With two people, carry the box to a clutter free area you intend to use the mattress.

2. Place
Illustration of mattress roll being pulled from side of shipping box.

Lay the box on its side, open, and pull the mattress out.

3. Unroll
Illustration of mattress being unrolled.

Firmly pull the plastic from the corner of your mattress and watch your mattress unroll.

4. Position
Illustration of mattress being carefully placed.

Carefully place your mattress on the floor or on a solid or slatted foundation. Gently move remaining plastic.

5. Expand
Illustration of mattress expanding over time.

Watch as your mattress expands. Any wrinkles and harmless order will soon dissipate.

6. Sleep
Illustration of neatly made bed.

In just a few minutes, your mattress will be ready to sleep on! It will take a few days to adjust to your new mattress.

Shipping Information

What shipping methods are available?

We offer free, safe no-contact delivery with every order within the continental United States. Orders usually deliver within 3-9 business days with our carrier UPS.
* Additional shipping fees apply to AK and HI.

How long will it take to get my order?

This will vary by shipping location; once you place your order, you can track it on our website to stay updated on the expected arrival date.

Do you ship internationally?

No, we only ship within the United States at this time.

Payment Information

What payment methods are accepted?

We accept all major credit and debit cards.

Is buying online safe?

Yes, our online buying process is guaranteed safe to ensure your personal information is protected.

Orders and Returns

How do I place an order?

Simply visit us online here (dearsleep.com) to shop our products, choose your size, and place your item(s) in your cart. From here, you can complete our safe online checkout process to complete the process.

Do I need an account to place an order?

While we do not require you to create an account, it is recommended as the best way to keep track of your order when visiting our website.

How can I cancel or change an order?

You can contact us at 888-908-0923 or via email at customerservice@dearsleep.com for assistance with your order.

How do I track my order?

From the Shop menu on dearsleep.com, choose Order Tracking. Then, enter your Order ID and Billing Email for tracking information.

How do I return a product?

If for any reason you are not completely satisfied with your purchase, please contact us at 888-908-0923 or via email at customerservice@dearsleep.com within 100 days of your purchase and we will be happy to assist you.